Refund & Subscription Policy
Subscriptions, billing, cancellations, and refunds.
This Refund & Subscription Policy explains how Marvic AI ("Marvic AI," "we," "our," or "us") manages subscriptions, billing, payments, cancellations, renewals, and refunds for the services available through marvic.ai.
By purchasing or using our Services, you agree to this Refund & Subscription Policy and our Terms of Service.
1. Subscription Terms
Marvic AI provides subscription-based AI business communication services, including AI Receptionists, AI Voice Agents, AI Chatbots, appointment scheduling, call management, and related business automation solutions.
Your subscription begins on the date your account is activated or as specified in your Order Form or subscription agreement.
Unless otherwise stated in writing:
- Subscriptions automatically renew for successive billing periods.
- Subscription fees are billed monthly or annually, depending on the plan you select.
- You may disable automatic renewal by providing written notice at least thirty (30) days before the end of your current billing term.
- Once a subscription period begins, it remains active until the end of the paid term.
2. Free Trial
If your subscription includes a free trial (such as a 14-Day Free Trial), you may cancel at any time before the trial expires without being charged.
If you do not cancel before the end of the trial period, your selected subscription will automatically begin and the applicable subscription fees will be charged.
3. Billing & Payments
By subscribing to Marvic AI, you authorize us to charge your selected payment method for:
- Subscription fees
- Usage-based charges (where applicable)
- Communication costs (including voice, SMS, and telephony services)
- Applicable taxes
- Additional services purchased through your account
Invoices are generated according to your selected billing cycle. You are responsible for maintaining valid payment information at all times.
4. Usage-Based Charges
Certain Marvic AI plans may include usage-based pricing. Additional charges may apply for services including:
- AI voice minutes
- Telephone carrier usage
- SMS messaging
- Premium integrations
- Additional AI agents
- Optional platform features
Usage charges are calculated based on actual platform usage and are billed according to your subscription agreement.
5. Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team.
Cancellation prevents future renewals but does not entitle you to a refund for the current billing period unless otherwise required by applicable law.
Your account will remain active until the end of the paid subscription term.
6. Refund Policy
Except where required by applicable law, subscription payments are non-refundable.
Refunds may be issued solely at Marvic AI's discretion in circumstances including:
- Duplicate payments
- Billing errors
- Incorrect charges caused by our systems
- Service interruptions that qualify under an applicable Service Level Agreement (SLA)
The following are generally not eligible for refunds:
- Monthly or annual subscription fees
- AI usage charges
- Voice and SMS charges
- Telephony carrier fees
- Third-party service costs
- Setup or onboarding fees
- Promotional or discounted subscriptions
Approved refunds or service credits will be applied to the original payment method or to future invoices, at Marvic AI's discretion.
7. Failed Payments
If a payment cannot be processed:
- We may retry the payment automatically.
- Your account may be suspended until payment is received.
- Continued non-payment may result in termination of your subscription.
You remain responsible for all outstanding balances.
8. Chargebacks
If you initiate a chargeback or payment dispute through your financial institution, Marvic AI may immediately suspend your Services while the matter is investigated.
We encourage customers to contact our billing team first so that billing issues can be resolved quickly.
9. Taxes
Subscription fees do not include applicable taxes unless expressly stated.
You are responsible for paying all applicable federal, provincial, state, local, GST, HST, VAT, sales, or similar taxes associated with your purchase.
10. Force Majeure
Marvic AI shall not be liable for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions
- Internet outages
- Telecommunications failures
- Power interruptions
- Cybersecurity incidents
- Pandemics
- War
- Labor disputes
- Failures of third-party service providers
We will make commercially reasonable efforts to restore Services as quickly as possible.
11. Changes to This Policy
Marvic AI may update this Refund & Subscription Policy from time to time. Updated versions will be published on marvic.ai with a revised "Last Updated" date. Continued use of the Services after any updates become effective constitutes acceptance of the revised policy.
Contact Us
Marvic AI
Website: https://marvic.ai
Email: info@marvic.ai
Phone: +1 (888) 420-8486