Privacy Policy
How we collect, use, and protect your information.
Introduction
Welcome to Marvic AI.
At Marvic AI, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how Marvic AI ("Marvic AI," "we," "our," or "us") collects, uses, stores, and safeguards your information when you visit marvic.ai, use our AI-powered receptionist platform, communicate with us, or interact with our services.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information to provide, improve, and secure our AI Receptionist and Business Automation services.
1. Information You Provide
- Full name
- Business name
- Email address
- Phone number
- Company website
- Business address
- Appointment or booking information
- Account registration details
- Customer support communications
- Payment information (processed securely by authorized third-party payment providers)
2. Information Collected Automatically
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Pages visited
- Date and time of visits
- Referral sources
- Cookies and similar tracking technologies
3. Information from Third Parties
- Google Workspace
- Google Calendar
- Microsoft Outlook Calendar
- Twilio
- ElevenLabs
- Stripe and other payment providers
- CRM integrations (GHL)
- Analytics providers
- Social media platforms
- Business integrations authorized by you
How We Use Your Information
- Provide AI Receptionist services
- Answer incoming phone calls using AI voice agents
- Manage appointments and bookings
- Respond to customer inquiries
- Send SMS and email notifications
- Integrate with your calendars and business systems
- Improve platform performance
- Provide technical support
- Process payments
- Prevent fraud and unauthorized access
- Comply with legal obligations
We never sell your personal information.
Customer Data Protection
Protecting customer data is one of our highest priorities.
Customer Data Ownership
All customer information processed through Marvic AI remains the property of your business. You retain full ownership and control over your customer data at all times.
Information Processed Through Our Platform
- Customer names
- Phone numbers
- Email addresses
- Appointment details
- Conversation transcripts
- AI call summaries
- SMS communications
- Chat conversations
- Voice recordings (if enabled)
This information is processed solely to provide the services you request.
Secure Storage
Customer information is securely stored using trusted cloud infrastructure and service providers selected by Marvic AI. Access is strictly limited to authorized personnel who require access for technical support, maintenance, or service delivery.
No Unauthorized Use
We will never:
- Sell customer information
- Rent customer information
- Share customer information with other businesses
- Use customer information for advertising
- Access customer information without legitimate business purposes
- Transfer customer data without authorization except where required by law
AI Voice Calls and Communications
Our platform may process voice conversations, chat messages, SMS messages, emails, and appointment information to provide AI-powered receptionist services.
Depending on your account settings, calls may be:
- Recorded
- Transcribed
- Summarized by AI
- Used to improve customer interactions
Business owners control these settings and are responsible for complying with applicable local recording and consent laws.
Cookies and Tracking Technologies
- Operate our website
- Improve user experience
- Analyze website traffic
- Measure platform performance
- Remember user preferences
- Enhance security
You may disable optional cookies through your browser settings. Essential cookies are required for core website functionality.
How We Share Information
We only share information when necessary to provide our services. Trusted service providers may include:
- Cloud hosting providers
- Payment processors
- Communication providers
- Calendar integrations
- Analytics services
- AI infrastructure providers
- Customer support platforms
All service providers are required to maintain appropriate security and confidentiality standards. We do not sell your information to advertisers or third parties.
Data Security
- SSL/TLS encrypted communications
- Secure cloud infrastructure
- Access controls and authentication
- Role-based permissions
- Continuous security monitoring
- Regular software updates
- Encrypted data transmission
- Secure payment processing
Although we take extensive precautions, no system can guarantee absolute security.
Data Retention
- Provide our services
- Maintain customer accounts
- Meet contractual obligations
- Comply with legal requirements
- Resolve disputes
- Improve platform functionality
When information is no longer required, it is securely deleted or anonymized.
Your Privacy Rights
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Withdraw consent where applicable
- Request data portability
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
Third-Party Services
Our platform integrates with third-party services including scheduling systems, CRM platforms, communication providers, and payment processors. These services maintain their own privacy policies, and we encourage you to review them before using their services.
Children's Privacy
Our services are intended for businesses and individuals aged 18 or older. We do not knowingly collect personal information from children under the age of 18. If such information is identified, it will be promptly deleted.
International Data Transfers
Because Marvic AI serves customers worldwide, your information may be processed in countries outside your place of residence. Where required, we implement appropriate safeguards to protect personal information during international transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Updated versions will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services constitutes acceptance of the updated Privacy Policy.
Contact Us
Marvic AI
Website: https://marvic.ai
Email: info@marvic.ai
Phone: +1 (888) 420-8486