When a dog stops eating or a cat strains to urinate, owners call in a panic and book with the first clinic that answers with reassurance. Veterinary teams are in surgery, in exam rooms and dealing with emergencies — which is exactly when the next frightened owner is calling.
It is 3:40 p.m. and your clinic is at full stretch. One vet is in a dental procedure, another is delivering hard news about a diagnosis, your RVT is monitoring anaesthesia recovery, and a walk-in with a limping puppy is at the counter. The phone rings five times in an hour: a cat owner whose male cat cannot urinate — genuinely urgent — a new puppy owner needing first vaccines, a client asking for dental estimates, and two reminder calls. The urgent cat's owner, reaching voicemail twice, drives to the emergency hospital across town and becomes their client. The puppy owner books at the clinic that answered. Your team did nothing wrong — they were caring for animals. The phone simply needed hands nobody had.
An owner calls at 7 a.m. because her dog has vomited all night. Following your rules, the AI directs her to your urgent-care pathway and books the first available sick slot.
New puppy and kitten owners ask about vaccine schedules. The AI explains your protocol and books the series' first visit at the right age window.
A client accepts a dental recommendation weeks later and calls to schedule. The AI books the procedure, explains fasting and drop-off instructions you approved, and captures consent contact details.
A reminder lands and the owner calls at 9 p.m. to book the annual exam and vaccines. It is done in one call instead of joining a callback list.
Marvic AI's AI Receptionist answers your veterinary clinic 24/7 with the calm, clear handling pet owners need. It books wellness exams, vaccine series, dentals and surgery consultations at the correct durations, gives the preparation and drop-off instructions you approve, and follows your explicit emergency routing — directing true crises to the emergency hospital you name. Pet name, species, breed and reason for visit are captured at booking. Speed2Lead returns new-client website enquiries in under 60 seconds, before anxious owners move to the next clinic. Your vets, techs and CSRs can focus on the animals in front of them while every owner gets an answer.
Sick-pet callers are handled according to your urgency criteria and offered the earliest appropriate appointments you allow.
Procedures are booked with correct timing, fasting guidance and drop-off details delivered consistently every time.
Species, breed, age and presenting concern are recorded at first contact, saving exam-room discovery time.
Reminder responders book annual exams instantly, keeping vaccine and parasite-prevention schedules current.
True emergencies are directed to your chosen emergency facility using your exact script — no guesswork, no delay.
No. The AI follows your approved routing script for emergencies — for example directing suspected poisoning or breathing difficulty to an emergency hospital — and never attempts diagnosis. Structured details are captured for your team where appropriate.
Yes. Surgery, dental, wellness and technician appointments each have their own durations, prep instructions and provider rules. The AI offers only the correct category.
It presents the options and policies you define — for example drop-off windows or same-day sick-pet criteria — and books only what is genuinely available. Your team keeps clinical control.
Yes. Species, breed, weight, age and reason for visit are captured at booking, so your team starts the file prepared instead of transcribing voicemail.
Begin with a 14-day free trial; plans are listed on the pricing page. One retained dental procedure or a week of filled wellness exams typically covers it.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
Photo: Tobyotter (BY) via Openverse
