A property manager's phone carries two opposite urgencies: a tenant with no hot water at midnight, and a prospect who will rent from whoever shows them a unit first. Voicemail fails both of them, in completely different ways.
Marvic AI runs your phone line the way a good property manager thinks: by urgency. The AI Receptionist recognises genuine emergencies, follows your escalation and vendor dispatch rules, and notifies your on-call contact in seconds. Routine maintenance is captured completely and logged, not left as a rambling voicemail. Leasing calls get the opposite treatment: fast, friendly screening and showings booked while interest is hot. Owners calling the same line reach a consistent, professional standard that reflects well on your management, at 2 p.m. and 2 a.m. alike.
Defined emergencies trigger your exact protocol: vendor dispatch, on-call alerts and complete call summaries.
Unit, issue, urgency, access permission and contact details are captured the same way every time, ready for your work-order system.
Prospects are asked your pre-screening questions and booked into showings, reducing wasted tours and vacancy days.
Tenants can explain a problem in the language they are comfortable in, which improves accuracy on urgent calls.
Summaries and recordings give you defensible documentation when owners or tenants dispute what was reported and when.
At 11:48 p.m. a tenant in one of your buildings smells gas near the furnace room and calls the management line. It rings through to a mailbox that gets checked at 8 a.m. She calls 911, which is right, but your owner client hears about the incident from the fire department's follow-up, not from you. The same week, fourteen rental enquiries from your listings sit unanswered across a long weekend because the leasing agent is showing units. Six rent with other landlords. Property management is a business of trust measured in response minutes, and one shared inbox cannot deliver them at midnight and at noon simultaneously.
A tenant reports no heat in January. Marvic follows your emergency script, dispatches per your vendor rules, and alerts your on-call contact with the full summary immediately.
A well-priced two-bedroom draws thirty enquiries in a day. Each prospect is answered, screened against your criteria, and booked for a showing instead of queuing in an inbox.
A tenant reports a leaking tap. The request is captured with unit, access permission and photos requested by text, then logged for your team in priority order.
An owner calls about a vacancy. They reach a professional answer, get the status your rules allow, and anything deeper is routed to you with context.
You define the list: fire, flood, no heat, gas smell, lockouts or whatever your policy says. Those calls follow your escalation steps immediately; everything else is captured and queued by priority.
Yes. It can call or message the vendor you assign for each issue type and building, then confirm back to the tenant what will happen and when.
Yes. Rules, vendors, greetings and escalation contacts can be set per building or portfolio, so each owner's properties are handled to their requirements.
Yes. After your screening questions, prospects choose from your leasing calendar and receive confirmations and reminders, which cuts no-shows significantly.
There is a 14-day free trial, and plans are listed on the pricing page. Most managers pilot it on one building's line before rolling it across the portfolio.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
