A burst pipe does not wait for office hours, and neither does the homeowner standing in an inch of water. Plumbing buyers choose whoever answers while the shutoff valve is still stuck, which makes every unanswered ring a job handed straight to a nearby competitor.
It is 5:15 a.m. on a Sunday and a supply line behind a washing machine has split in a finished basement. The homeowner, barefoot in cold water, finds the main shutoff seized and calls your shop because your sticker is on her water heater. Your plumbers are asleep, your answering inbox is full from Saturday, and the call rolls to a generic voicemail greeting. She hangs up and dials the next result, where someone talks her through the shutoff and dispatches a van immediately. By the time you return her call at eight, she has a repair invoice, a water-mitigation crew booked, and a story she will tell neighbours about who did not answer.
A homeowner calls with water spreading toward the furnace. Marvic answers, asks where the main shutoff is, captures the address, and books your emergency visit while flagging it as active flooding.
A family wakes to a cold shower and a pilot light that will not stay lit. The call collects heater size and age, then books a same-day diagnostic before school and work start.
A tenant reports sewage backing up into a basement tub and the landlord calls from out of town. Both contacts, access instructions, and the property address are recorded in one clean handoff.
A renovator needs a plumber for a kitchen relocation next month. Instead of an emergency booking, the caller is scheduled for an estimate visit and sent a confirmation right away.
Marvic AI answers plumbing calls day and night, calmly works through location of the leak, whether the water is shut off, and what fixtures are affected, then books the right visit type in your calendar. Active flooding and sewage calls are marked urgent for your on-call plumber with full notes attached. Quote requests from your website trigger Speed2Lead, which calls the prospect back in under sixty seconds to book the estimate. Your crew opens the day with addresses, symptoms, and access notes, not a pile of half-heard voicemails.
Callers with active leaks are asked about the main valve and water status first, so damage and urgency are clear before booking.
Emergencies, diagnostics, installs, and rough-in estimates are booked as different appointment types with the time each one actually needs.
Tank size, fuel type, age, and error signs are captured on the call, helping your plumber arrive with a likely replacement option ready.
Tenant, landlord, and site-contact details are kept straight for rental calls, so nobody plays phone tag to get a key or entry code.
When all your plumbers are under houses and in mechanical rooms, simultaneous calls are still answered, booked, and summarised.
The receptionist can walk through the common locations you approve in the script, such as near the meter or water heater, while booking help. It does not replace your plumber's judgement, but it stops callers feeling abandoned.
Yes. It records who is calling, who owns the property, and who will be on site, along with phone numbers for each. Your plumber gets the whole picture before arriving.
You define the categories and durations, from a clogged drain clearing to a full repipe estimate. The system books each one at the length you set, so your board stays realistic.
That is exactly where it helps most, because two trucks means nobody spare to sit by a phone. You get a full-time answering presence without hiring a dispatcher.
There is a 14-day free trial, with plans listed on the pricing page. You approve the call script and booking rules first, then hear real calls handled your way.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
Photo: Keith Williamson (BY) via Openverse
