Someone who tweaks their back on Saturday or rolls an ankle at Sunday soccer wants help booked that day, while the pain is motivating them. Physiotherapy clinics that answer and book immediately capture the full treatment plan — clinics that call back Monday get the patients nobody else wanted.
A hockey player hurts his shoulder Saturday night and calls Sunday morning. The AI asks about the injury, checks assessment openings, and books him for Monday before he calls the next clinic.
An injured worker asks what to bring and whether you handle workplace claims. The AI explains your process clearly and books the assessment with the right claim details captured.
A patient discharged after knee surgery calls with a surgeon referral and a start-by date. The AI prioritises the booking window and records the referral details for your team.
An existing patient needs to shift two sessions around a work trip. They reschedule by phone in a minute, keeping their treatment plan — and your schedule — intact.
Wednesday afternoon, every treatment bed is full. One physiotherapist is mid-session with a post-op knee patient, another is doing a concussion assessment that needs full attention, and your part-time admin has already left for the day. The phone rings: a warehouse worker with a WSIB claim and a sore shoulder, a runner six weeks out from a marathon with Achilles pain, and a dad booking for his daughter's sprained wrist. None of them reach a person. The runner books online with a clinic two streets away. The warehouse worker's case manager sends him to a preferred provider. By the time you return calls Thursday, two multi-visit treatment plans — each worth weeks of appointments — belong to someone else.
Marvic AI answers your clinic's calls and chats 24/7, booking initial assessments and follow-up sessions according to each therapist's specialties and schedule. It asks the intake questions that matter — injury type, onset, referral or claim status — so your therapists start with useful information instead of a blank chart. Speed2Lead calls website and directory leads back in under 60 seconds, catching runners, weekend athletes and workplace injuries at the moment they decide to act. Direct-billing, parking and what-to-wear questions are handled from your own clinic information. Your team treats patients; Marvic AI makes sure the next ones are already booked.
Vestibular, pelvic health, sports, post-op and general assessments are matched to the right therapist and session length automatically.
WSIB, motor vehicle and extended-health details are captured in a structured way at first contact, reducing admin chasing later.
Google and website enquiries get an immediate callback, winning the patients who contact two or three clinics at once.
Patients can book and adjust recurring sessions easily, supporting adherence to the plan of care your therapists set.
Clinics with early-morning and evening hours get consistent answering outside admin shifts, when many injuries are actually reported.
Yes. You define each clinician's specialties, certifications and appointment types, and the AI books accordingly — for example sending concussion cases only to your trained assessors. Ambiguous cases are flagged for your team.
The AI answers from the insurer and billing information you provide, and captures claim details at booking. It never promises coverage — patients are told approval depends on their plan, exactly as your staff would say.
They can reschedule individual sessions by phone or chat without calling during admin hours. Your rules decide how close to the appointment changes are allowed.
You can include screening questions you approve — such as loss of bladder control after a back injury — with instructions to direct the caller to urgent care. The AI follows your script and does not diagnose.
There is a 14-day free trial, and plans are listed on the pricing page based on call and lead volume. One extra assessment plan typically covers the monthly cost.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
Photo: Hilahalumit (BY-SA) via Openverse
