Eye exams are easy to postpone, so optometry patients book with whichever clinic makes it effortless — and retail optical chains answer instantly. Independent eye clinics lose exams, contact lens fittings and frame sales not on quality, but on unanswered phones and forgotten recalls.
Saturday, 10:15 a.m., your dispensary is busy. Your optician is fitting a patient with progressives, your receptionist is checking OHIP-style eligibility details on one line, and a frame rep has just walked in. The other line rings: a mother booking exams for two kids before school starts, a senior whose prescription expired and who needs to drive legally, and a contact lens wearer asking if his annual fitting can be squeezed in. All three wait, then hang up. The mother books a chain store online that evening. The senior's daughter books him somewhere with evening hours. Your Tuesday recall list — forty patients due for annual exams — sits untouched because nobody had a spare minute to call it.
In late August a parent calls for two children's exams before classes begin. The AI books back-to-back appointments with the right durations and notes their ages for the team.
A patient gets a recall text and calls at 8 p.m. to act on it. The AI books the annual exam immediately instead of relying on a next-day callback that never connects.
A referred diabetic patient needs a dilated exam within a timeframe. The AI captures the referral source, books promptly, and flags the file for the optometrist.
A wearer running out of lenses asks about reordering. The AI explains your process, confirms if an updated fitting is due, and books it if needed.
Marvic AI answers your eye clinic's calls and website chats 24/7, booking comprehensive exams, children's exams, contact lens fittings and follow-ups at the lengths each requires. It works through your recall conversations the moment patients respond, confirms Saturday appointments to cut no-shows, and answers insurance, lens and frame-collection questions from your own clinic's information. Speed2Lead calls new website leads in under 60 seconds — vital when a patient is comparing you against a chain's instant online booking. Your opticians can stay with the patient in the chair and the shopper at the frame wall, while every exam slot gets its best chance to fill.
Annual, children's, senior and medical exams are matched to the right provider, room and duration without receptionist involvement.
Recall responders can book the moment they call or chat, turning your existing patient list into filled chairs.
Confirmations and easy rescheduling protect your highest-demand days from empty exam lanes.
Reorder, pickup and insurance questions are handled from your approved information, freeing staff for fittings and dispensing.
Instant callbacks match the speed of retail chains, giving independent clinics an equal first impression.
The AI answers only from the eyewear, lens and promotion information you supply, and directs detailed optical questions to an optician or exam. Sale shoppers are steered to book a fitting during promo dates.
Yes. Different exam types — children's, senior, diabetic, contact lens fitting — each have their own lengths and provider matching. Your rules govern what is offered to whom.
Call, text-style chat and reminder flows reinforce each other with the plan you choose, and every confirmation is recorded. Clinics typically see the biggest gain on Saturday slots.
Yes. The AI captures referral information and books promptly, noting the source so your team can send reports back without chasing paperwork.
Start with a 14-day free trial; plans are on the pricing page by call volume. One recovered exam block generally covers the month.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
Photo: gruntzooki (BY-SA) via Openverse
