In January a furnace quits at midnight, and in July an air conditioner dies during a heat wave. Homeowners in both moments call down the list until someone picks up, so the company that answers first usually gets the repair, the replacement quote, and the maintenance plan.
Picture a Tuesday in February at 6:40 p.m. Your senior tech is in a crawl space replacing an ignitor, your installer is finishing a furnace swap across town, and you are driving between them with parts in the van. Inside a house two streets over, a heat exchanger has shut down and a family with a newborn is watching the thermostat drop degree by degree. They call you first because your truck was on their street last fall. It rings out. They call the next name on Google, get a live voice, and book a diagnostic for that night. You see the missed call at 9 p.m., when the job, the likely $9,000 replacement conversation, and the service agreement are already gone.
A furnace locks out overnight in deep cold and pipes are at risk by morning. Marvic answers instantly, collects the address and symptoms, and books the first emergency slot on your calendar.
During the first hot week of summer, ten homeowners call within an hour about warm air blowing from vents. Each caller gets triaged and scheduled instead of hitting voicemail while your phones melt down.
A homeowner calls for a spring tune-up and mentions the system is nineteen years old. The conversation captures the equipment age and books both the visit and a replacement estimate discussion.
A small restaurant manager calls because the dining room is climbing past comfortable. The call is flagged as commercial, the unit details are taken, and your on-call tech gets a complete handoff.
Marvic AI answers every HVAC call around the clock, in the voice of your company, and asks the questions your dispatchers ask: system type, age, error codes, and whether anyone in the home is vulnerable to cold or heat. It books diagnostics, tune-ups, and emergency visits straight into your calendar and sends your on-call tech a clean summary. When a website lead requests a replacement quote, Speed2Lead calls them back in under sixty seconds, while they are still thinking about that new furnace instead of shopping three more quotes.
No-heat, no-cool, burning smells, and carbon-monoxide alarm callers are prioritised and routed differently from routine tune-up requests.
The first cold snap and the first heat wave no longer overwhelm a single dispatcher, because every call is answered at the same time.
Callers asking about tune-ups are offered the next plan opening and reminded of priority-service benefits in your own wording.
Web leads for new furnaces and air conditioners get a callback in under a minute, before a competitor's estimator gets there first.
Your morning board starts with complete notes: equipment, symptoms, access details, and promised arrival windows for every overnight booking.
Yes. You set the rules for what counts as urgent, such as no heat below a set temperature or a burning smell, and those callers are escalated your way. Routine requests like filter changes and tune-ups are simply booked.
It gathers the details your techs actually need, including furnace or AC type, approximate age, and any error codes on the thermostat. That means fewer wasted trips and better parts loaded on the truck.
Call volume does not create a queue. Every caller is answered at once, triaged, and booked, so a seasonal rush becomes a full schedule instead of a list of missed calls.
It can schedule tune-up visits and explain the plan benefits you approve. Seasonal reminder campaigns can also be run so past customers hear from you before the rush starts.
You can start with a 14-day free trial, with plans listed on the pricing page. Most HVAC owners test it through one busy week and judge it on booked calls they would otherwise have missed.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
