Guests call at midnight from airports, at dawn from other time zones, and during your front desk's check-in rush — and every unanswered call pushes them toward an OTA that takes its commission. Marvic AI answers every call instantly, books direct, and handles the questions guests ask before they commit.
It is 11:40 p.m. Your night auditor is alone, checking in a delayed flight crew, when the phone rings twice in five minutes. One caller is a traveller whose flight home was cancelled, needing a room tonight near the airport. The other is a family in another time zone planning a week-long stay and asking about adjoining rooms, parking and a crib — a booking worth over a thousand dollars direct. Both reach the after-hours voicemail. The stranded traveller books the hotel whose line answered. The family books through an online travel agency that replied instantly, handing a commission to a middleman for guests who tried to book with you first. The pattern repeats at check-in rush, at breakfast, and on every sold-out weekend.
A cancelled-flight traveller calls at midnight. The AI checks tonight's availability, quotes your direct rate, and books the room with late-arrival notes.
A family calls during their daytime — your 3 a.m. The AI answers questions about rooms, parking and amenities, and books the stay direct.
Saturday 3 p.m., the desk line is four deep. Calls are answered in parallel, so phone guests get service without desk guests waiting longer.
A wedding block coordinator calls about twenty rooms. The AI captures dates and counts, explains your group process, and routes a complete brief to your sales contact.
Marvic AI gives your property an AI Receptionist that answers every call in seconds, at any hour, with your room types, amenities, policies and direct-booking rates built in. It books and modifies reservations, answers the pre-booking questions — parking, check-in times, pet policy, cribs and adjoining rooms — that determine whether a guest commits, and captures group and event enquiries as structured briefs. Your front desk team serves the guests in front of them; the phone stops being the leak through which direct revenue escapes to voicemail and intermediaries.
Overnight, holiday and rush-hour calls are answered instantly, in parallel, with no hold queue and no voicemail.
Callers ready to book get a completed reservation at your direct rate, protecting the margin intermediaries would take.
Parking, check-in and check-out, pet and crib policies, breakfast and amenities — answered accurately from your property information.
Flight delays, quiet-floor requests and accessibility needs are captured on the booking for your team to honour.
Room blocks and small events are briefed completely and routed to your sales contact the same day.
Yes. It checks availability for the caller's dates, presents your room options and direct rates, and completes the booking into the calendar or system your team uses, with confirmation sent to the guest.
Urgent in-house matters and anything outside the AI's scope are routed per your rules, including to your on-call contact. Routine booking and information calls — the majority — never need to wait for one.
Hotels serve international guests, and the AI can greet and assist callers in the languages you configure, covering the common questions and booking flow for each.
You load your property's room types, rates structure, policies and amenities once, and update them anytime. The AI answers strictly from that information.
There is a 14-day free trial, with plans on the pricing page. Properties typically start with overnight and overflow call answering plus direct reservations.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
