Home healthcare enquiries come from worried adult children, hospital discharge planners and clients themselves — often urgently, often at night. Agencies that answer immediately and sound organised win the hospital referral, the private-pay family, and the staffing confidence that follows.
It is 6:20 on a Friday evening. A hospital discharge planner needs home nursing arranged for a Monday discharge and is working down her agency list. Your coordinator has just left after a day of juggling a PSW sick call, two family schedule changes and a new client assessment. The planner reaches voicemail and moves to the next agency — that discharge, likely weeks of daily visits, is gone before you even knew it existed. That night, an existing client's daughter calls three times because her mother's evening caregiver is running late and she lives two hours away. Nobody answers. By Monday she is requesting quotes from competitors, and your coordinator starts the week rebuilding trust instead of building the roster.
A planner calls at 5:45 p.m. needing nursing for a Monday discharge. The AI captures the care requirements and location, and alerts your coordinator immediately per your escalation rules.
An adult child arranging PSW support for a parent asks about minimum hours and what caregivers do. The AI explains your services as you word them and books an in-home assessment.
A family needs to add a Saturday visit and shift Tuesday's time. They complete the change by phone that evening, with the request logged for coordinator confirmation.
A client finishing post-surgical recovery needs short-term daily nursing. The AI books the assessment promptly and captures the surgical and timing details for your team.
Marvic AI gives your home healthcare agency a professional, organised first answer at every hour. The AI Receptionist captures referral and enquiry details in a structured format — care type, frequency, location, start urgency — and alerts your coordinators instantly for time-sensitive cases like discharges. Service explanations, minimum-hour policies and assessment booking follow your exact wording. Existing families can request schedule changes that are logged clearly instead of scattered across voicemail. Speed2Lead ensures website enquiries from adult children researching care at midnight are called back in under 60 seconds. Your coordinators start each day with complete, prioritised information instead of a weekend's worth of missed chances.
Discharge and professional referrals are captured completely and escalated immediately by the rules you set.
In-home and virtual assessments are booked with care needs, location and timing noted in advance.
PSW, nursing, companionship and specialised care are explained in your agency's own service language.
Families submit visit changes by phone anytime; coordinators receive one clear log, not scattered messages.
Overnight family concerns are answered, logged and routed — urgent matters follow your on-call escalation script.
No diagnosis or care instruction is ever given. Health questions are captured as structured messages for your clinical team, and your urgent-issue script — which symptoms mean call the nurse line or emergency services — is followed exactly.
Yes. Each discipline has its own visit types, durations and staff matching, and travel-area information can be included. Coordinators approve the rules; the AI only books within them.
You set availability windows and coverage rules, and after-hours requests are captured with full detail for morning staffing or routed to your on-call process. Nothing is promised beyond what your rules allow.
Only the minimum booking details are collected and passed through secure channels, with referral documents requested per your process. You control the questions and the handoff to your coordinators.
Start with a 14-day free trial; plans are listed on the pricing page. One additional private-pay client on a weekly schedule commonly covers the service for months.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
