Families call at the worst moment of their lives, often in the middle of the night, and they call the home that answers with compassion first. Marvic AI ensures every first call is answered warmly and immediately, with your directors notified at once. That single moment of being answered shapes everything a family believes about your home afterwards.
A family calls from a hospital or hospice at 3 a.m. The AI answers with warmth, gathers essentials, and alerts your on-call director immediately.
An older couple wants to discuss pre-arrangements. The conversation is handled respectfully and a consultation with your pre-planning counsellor is booked.
Relatives call about visitation times, flowers, obituary details and directions. Accurate answers come from your service information without pulling directors from a family.
A son arranging from another province calls outside your hours. Details are captured completely and a director callback is scheduled at a time that works across time zones.
At 2:40 a.m., a daughter sits in a hospital corridor. Her father has just passed, the nurse has handed her a list of decisions, and she dials the funeral home her family has 'always used.' The line rings to an answering service that takes a message in a flat tone and promises a callback 'during business hours.' Shaken, she calls the next home — where a calm voice answers immediately, explains gently what happens next, and has a director call her back within minutes with a name and a plan. That family, and every pre-arrangement referral they would have made for decades, now belongs to another home. Her son later told the story at the visitation, naming the home that answered as the one that cared.
Marvic AI was built for moments where tone matters as much as speed. It answers your home 24/7 in a calm, unhurried voice, follows scripts your directors approve word for word, and treats every at-need call as the emergency it is — notifying your on-call director immediately with the family's details. During the day it absorbs logistics and pre-planning calls so your directors can sit with families uninterrupted. No family ever hears a ringing phone, a full voicemail box, or indifference. Directors receive complete call summaries, so every callback begins informed, prepared and personal rather than starting from zero.
First calls are handled gently and efficiently, capturing name, location of the deceased and callback details without rushing a grieving caller.
Your on-call director is alerted the moment an at-need call ends, with a complete summary — minutes matter, and none are lost.
Pre-planning enquiries are answered and booked into consultations, building your future at-need base with sensitivity.
Visitation hours, service times, directions and obituary questions are answered accurately from your current arrangements.
It is appropriate when the alternative is voicemail or a generic answering service. The AI is transparent about what it is, speaks in a calm and respectful tone you approve, and brings a director into the conversation within minutes.
You do, with our help. Every greeting, question and phrase is reviewed and approved by your directors before launch, and you can refine wording at any time.
Immediately. As soon as an at-need call is captured, your designated director receives the alert with the family's name, callback number and situation summary.
Marvic AI can greet and assist callers in multiple languages, which helps serve the diverse communities many homes support. Specific language needs can be configured during setup.
Begin with a 14-day free trial; plans are listed on the pricing page. Homes typically start with overnight coverage, where the need is greatest.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
