Electrical problems feel dangerous to homeowners, and frightened callers do not leave messages and wait. They keep dialling until someone reassuring picks up, whether the job is a dead panel in winter, a flickering service, or an EV charger they want installed this week without delay.
Mid-afternoon on a Thursday, your journeyman is torquing lugs on a 200-amp service upgrade and you are on a ladder running conduit for a hot tub. Across town, a homeowner smells burning at an outlet, sees scorch marks, and calls the number on the panel sticker from the last owner. Nobody can safely step away to answer, so she gets voicemail and immediately calls a larger shop with a call centre. That shop books a safety visit that evening, finds an ageing fuse panel, and quotes the full upgrade two days later. Your phone log shows one missed call. Your competitor's board shows a $4,500 panel job and a charger install.
A caller reports heat and a buzzing sound from a bedroom receptacle. Marvic advises the safety steps in your approved script, captures the panel type, and escalates the visit as urgent.
A homeowner loses one leg of service during a storm. The call distinguishes utility outage from in-home failure and books a diagnostic with the details your tech needs.
A new Tesla owner submits a form at 9 p.m. asking about a garage charger. Speed2Lead calls back within a minute and books a load-calculation visit for the next day.
A general contractor calls to schedule inspection-ready rough-in for a basement suite. Dates, permit details, and site contact are captured and placed on your calendar.
Marvic AI answers your electrical calls around the clock, separates genuine safety concerns from routine bookings, and gathers the technical basics your crew relies on: panel size, breaker behaviour, and what was running when the fault appeared. It books troubleshooting visits, panel assessments, and charger estimates at the durations you choose. Website enquiries get an almost instant Speed2Lead callback, which matters when a homeowner is comparing three charger quotes. You finish the job you are on, then review a tidy list of booked work instead of apologising for missed calls.
Sparks, scorching, and burning smells follow an escalation path you define, with callers guided to safe next steps while help is booked.
Panel brand and size, affected circuits, and recent changes like a new appliance are recorded so your electrician arrives informed.
Bookings can note whether a permit or utility disconnect is needed, keeping upgrade days and inspection windows from colliding.
High-value web leads for panels, chargers, and generators receive a callback in under sixty seconds, ahead of competing quotes.
Repeat callers like builders and property managers are recognised, with site addresses and job references attached to each booking.
It follows only the safety wording and escalation rules you approve, and it never diagnoses the fault. Its job is to keep the caller calm, gather facts, and get your team booked or alerted fast.
Yes. It can capture current service size, panel age and brand, and what is driving the upgrade, such as a charger or hot tub. Your estimator walks in already knowing the shape of the job.
The call flow can ask whether neighbours are affected and whether the whole home or only part of it is out. That sorting saves your crew from rolling to a street-wide outage.
Repeat trade callers can be routed to longer project bookings with site details, while homeowners get standard service slots. You set both paths in advance.
Start with the 14-day free trial, with plans shown on the pricing page. Most electricians forward calls after hours first and expand once they see the booking quality.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
Photo: CoCreatr (BY-SA) via Openverse
