A dermatology clinic juggles two very different callers: a patient worried about a changing mole who needs to be seen promptly, and a cosmetic client comparing laser packages. Both currently wait in the same phone queue — and both leave when that queue moves too slowly.
A patient describes a changing lesion and asks to be seen soon. Following your criteria, the AI books into your reserved medical-dermatology openings and records the concern as described.
A client comparing acne-scar treatments asks about sessions and downtime. The AI shares your approved guidance and books a cosmetic consultation with the right provider.
A patient starting a biologic or isotretinoin asks about monitoring appointments. The AI books the correct follow-up intervals and passes clinical questions to your team as a structured message.
A post-procedure patient asks whether redness is normal. They receive only your written aftercare information, with clear instruction on when to call the clinic directly.
Tuesday, 11 a.m. Your medical receptionist is booking a biopsy follow-up, your cosmetic coordinator is in a laser consultation, and the dermatologist is between surgical excisions. Three calls collide. A retiree has a spot that has changed colour and his wife insists he be seen — he holds for nine minutes and decides to try his family doctor instead. A 34-year-old comparing fractional laser quotes for acne scarring submits your website form and a competitor's; the competitor calls back in the hour and books her series. A post-Mohs patient with a simple dressing question waits behind both of them. By evening, your urgent medical slot sits unbooked, the cosmetic series belongs elsewhere, and your staff spent the day apologising for hold times.
Marvic AI answers your dermatology clinic with two clear pathways that you design. Medical enquiries follow your urgency criteria into the right appointment types — skin checks, biopsies, follow-up monitoring — with concerns recorded in the patient's own words. Cosmetic enquiries get your approved information on treatments, sessions and starting guidance, and are booked into consultations that convert. Speed2Lead calls cosmetic and website leads back in under 60 seconds, beating the comparison shoppers' other options. The AI Chatbot handles prep, insurance and product questions from your content. Your dermatologist's schedule fills with the right mix — urgent medicine and profitable cosmetics, each handled properly.
Medical bookings and cosmetic consultations are routed differently from the first question, with correct durations and providers.
Concerning presentations are recorded and scheduled according to the urgency rules your clinic sets — never assessed by the AI.
Comparison shoppers get an immediate callback and consultation booking while their research session is still open.
Written aftercare, prep and product guidance is delivered consistently, with escalation for anything beyond the script.
Biopsy and treatment follow-ups are easy to book and move, protecting continuity for medical patients.
Yes. Cosmetic and medical streams use different durations, providers and prep instructions. The AI books into the correct stream by the concern described and your rules.
Only wording you approve — typical guidance ranges, what a consultation confirms, and your policies. It never quotes a guaranteed price or outcome, and it does not interpret images or lesions.
Urgent-sounding presentations are routed exactly per your script — direct phone transfer during hours or your instructed urgent-care message after hours. The AI does not assess or reassure about suspicious lesions.
Approved post-procedure and medication instructions are shared verbatim from your content, and anything beyond them is escalated to your clinical team as a structured message.
Start with a 14-day free trial; plans are on the pricing page by volume. A single filled cosmetic series usually outweighs the monthly cost.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
Photo: Raimundo Pastor (BY) via Openverse
