Condo managers serve residents, boards, realtors and trades on one phone line, and every caller believes their issue is the urgent one. Consistent, documented, round-the-clock answering is how good corporations stay calm and well-run.
Tuesday at the management office: a resident is locked out of the parking garage, a realtor needs a status certificate timeline for a closing Friday, the concierge is reporting a leak from unit 1204 into 1104, and a board director wants the reserve fund study update before tonight's meeting. Your two staff handle it until 5 p.m. After that, the same mix of calls reaches an answering service that takes messages without knowing the buildings, the bylaws or which plumber is on contract. A slow leak becomes two damaged units, the realtor complains to the seller, and the board hears 'management is hard to reach' at the AGM.
A resident reports water coming through a ceiling at 9 p.m. Marvic follows the building's protocol, contacts the contracted plumber, and alerts the manager with unit numbers and photos requested.
A realtor or lawyer calls about ordering a status certificate. Timelines, ordering process and fees are explained per your procedure, and the request is logged for the office.
Residents ask about party room bookings, elevator reservations for moves and parking registration. Routine answers follow each building's own rules and forms.
A director calls ahead of a meeting. They are recognised, their question is captured with context, and anything urgent reaches the manager immediately.
Marvic AI answers condo management lines with each corporation's own rules loaded in: emergency trades and escalation order, amenity and move-elevator procedures, parking and locker processes, and status certificate steps. The AI Receptionist triages resident calls by true urgency, dispatches contracted vendors for genuine emergencies, and logs everything else for the office in structured summaries. Boards get a level of documentation and consistency that is hard to deliver with rotating staff, and residents get a knowledgeable answer at the hour problems actually happen.
Each corporation's bylaws-driven procedures, vendor list and escalation contacts are applied to its own residents' calls.
Leaks, lockouts and security issues trigger your contracted vendors and manager alerts within moments, fully logged.
Realtors and lawyers get accurate ordering steps and timelines, with requests documented for your administrators.
Amenity bookings, move scheduling, parking and access questions are resolved on the call where your rules allow.
Every call produces a timestamped summary, giving boards clear evidence of response performance across the portfolio.
Yes. Callers are identified by building, and the procedures, vendors and contacts for that corporation are used. Adding a new corporation means adding its rule set, not rebuilding the system.
It follows your emergency protocol immediately: dispatch the contracted trade, notify the manager and superintendent as configured, and keep the resident informed of what is happening.
Complaints are captured respectfully and in full, categorised, and routed per your policy. Anything involving safety or legal risk is escalated to the manager right away.
Yes. Many firms use it for overflow and triage during the day, so staff work from organised summaries instead of a ringing phone and sticky notes.
There is a 14-day free trial, and plans are listed on the pricing page. Most managers start with one corporation's after-hours line and expand from there.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
Photo: emilio labrador (BY) via Openverse
