Collision customers call at their worst moment: shaken, roadside, unsure about insurance, towing and whether the car is even drivable. The shop that answers calmly and books the estimate in that moment earns the repair, and often a customer for life.
Marvic AI gives your shop a calm, competent intake desk at the hours collisions actually happen. The AI Receptionist gathers claim and vehicle details, establishes whether the car is drivable, explains your estimate and repair process in plain language, and books inspections into your calendar. It sends the structured summary to your estimators so files start complete, and it handles the steady stream of status, rental and insurer calls that interrupt your production meetings. Speed2Lead calls website estimate requests back in under 60 seconds, while drivers are still deciding which shop gets the job.
Claim numbers, damage areas, drivable status and photo requests are captured the same complete way on every call.
Accident callers hear a steady, empathetic process explanation and a booked next step, never a ringing phone.
Estimate slots are booked with realistic inspection times, and estimators receive summaries before the car arrives.
Approved status updates are shared proactively, cutting the daily 'any news on my car' call volume significantly.
Rental coordination, deductible and warranty-on-work questions are answered from your own policies consistently.
It is 5:40 p.m., raining, and a driver has just been rear-ended on the highway. Her insurer's app lists three approved shops. Yours is closest, so she calls you first, from the shoulder, with traffic going past. Your estimators left at 5, your last painter is cleaning guns, and the call goes to a mailbox she does not trust with the worst day of her month. She calls the second shop, reaches a calm voice that confirms they can take the car tonight, explains the claim steps and books her estimate for the morning. The repair, the rental coordination and the five-star review all follow from that one answered call.
A shaken driver calls from the roadside. Marvic stays calm, confirms everyone is safe, captures the essentials, and gives clear next steps for towing and drop-off per your process.
An insurer directs a customer to get estimates. Your shop answers first, books the inspection slot, and starts the claim file with complete details.
A customer mid-repair calls for an update. They receive the status your team has set, and changes are flagged to your estimator with the customer's concern attached.
A dealer or fleet manager needs consistent intake for multiple vehicles. Bookings follow your priority rules and summaries go straight to your production team.
Insurance details, claim number if known, vehicle and damage description, drivable status and customer contact information. Photos can be requested by text link as part of your intake.
Yes. Routine questions like repair timelines, deductible basics and courtesy car process are answered from your procedures, and anything claim-specific is routed to your team with full context.
You set the guidance it gives, such as your preferred tow partners and safe next steps. Urgent accident calls always get priority handling and immediate alerts to you.
Yes. Scheduled update messages reduce inbound status calls, and changes to timelines are communicated promptly instead of discovered by the customer.
Start with a 14-day free trial, with plans listed on the pricing page. A single retained DRP-style job or fleet account usually settles the value question.
Put Marvic AI on your phones and your calendar — set up in days, answering in under a minute, 24/7.
Photo: Ivan Radic (BY) via Openverse
